Can we help?

  • I need a new SIM card

    Mobile ID works with the latest generation of SIM cards. If you have an older SIM card, you can order a new one here:

  • Forgot PIN

    During the Mobile ID activation process, you will be asked to enter your personal PIN. If you have forgotten your PIN, you can reset it here.

  • Generate recovery code

    Each time you complete the Mobile ID activation process, you will receive a code that enables you to recover Mobile ID and maintain your existing connections to service providers if you lose your phone, change SIM cards or switch to an e-SIM card. If you can’t find your recovery code or don’t have one, you can generate a new one here.

  • Test Mobile ID

    Check that your Mobile ID is working. You can run a test to check whether your Mobile ID is working correctly.

Activate Mobile ID

Frequently asked questions

  • Mobile ID is a solution for secure login, statements of intent, and digital signature triggering. With Mobile ID, no additional auxiliary devices are needed, just a cell phone and a Mobile ID-ready SIM card.

  • Log in directly to Abacus. You will receive an error message with your Mobile ID serial number. For further assistance, please contact your Abacus administrator directly.

  • Use of Mobile ID is free.

  • According to Swiss federal classification, Mobile ID is one of the most secure authentication methods. The solution is based on certificates in which the SIM serves as a carrier for the confidential key material. The two factors of possession (cellular telephone and SIM) and knowledge (Mobile ID PIN) guarantee a high level of security.

  • You define your own Mobile ID PIN during activation. The Mobile ID PIN is encrypted and stored exclusively on the SIM and is not known to us. The Mobile ID PIN is a 6-digit number and is not the same as your previous SIM PIN.

  • No, Mobile ID works with the latest generation of SIM cards and does not require any installation of software on the mobile device.

  • The Mobile ID PIN can be reset at this link.

  • If you change your Mobile ID SIM card or lose your Mobile ID PIN, you will need to reactivate Mobile ID using the self-help tools on the online portal www.mobileid.ch. The recovery code allows you to retain your existing connections to providers in such cases.

  • Write down your recovery code or print it out. Do not store the recovery code on your computer or mobile device. Keep your recovery code in a safe place.

  • If you lose the recovery code, you can create a new one using the self-help tools on the Mobile ID online portal www.mobileid.ch. Old recovery codes then become invalid. Successful authentication with Mobile ID is required in order to generate a new recovery code.

  • Mobile ID requires a latest generation SIM. Mobile ID-compatible SIMs can be ordered for free from most mobile network providers.

  • By activating, the key material on the SIM is created and you set your personal Mobile ID PIN.

  • Your Mobile ID only contains one attribute, a unique serial number. No personal data is stored in the certificate or made accessible anywhere else.

  • Yes, Mobile ID is also available abroad. If you switch to an eSIM, the recovery code can be used to complete the transfer.

  • No. The use of Mobile ID abroad does not lead to any additional costs for you. No roaming fees are charged for using Mobile ID abroad.

  • Mobile ID is stored on a SIM, not on a cellular telephone. If you insert the SIM into a new cellular telephone, you automatically transfer Mobile ID as well.

  • Mobile ID also works with eSIMs, but has not yet been enabled by all providers and manufacturers. For Mobile ID to work with an eSIM, the eSIM must be set as the preferred SIM for data transfer. This can be configured in your cell phone's settings. Additionally, Mobile ID is only supported on mobile devices that are configured as a main device.

  • Mobile ID is supported by all current devices and mobile operating systems such as Apple iOS, Android, BlackBerry, Microsoft Windows Phone or Symbian. Cell phones without smart capabilities also support Mobile ID.

  • Mobile ID contains an application on the SIM that, when used, communicates via encrypted SMS with the Mobile ID service. Certain manufacturers have built an alert message into the telephone when this happens. This alert message cannot be deactivated. On some cellular telephones, sending of the text may have to be confirmed.

  • Unlock your cell phone before you trigger activation in the portal. Otherwise, the incoming requests may be rejected by your phone.

  • We recommend you use Mobile ID on a cellular telephone. Tablets often do not support the receiving of SMS, which prevents activation or use of Mobile ID. The field to enter the Mobile ID PIN By quickly double tapping on the text (e.g. "Authenticate with your Mobile ID PIN") and then on the entry field, the keyboard reappears. Another solution: Close PIN entry and start a second login immediately afterwards. The problem should not occur again on the second attempt.

  • If you quickly double-tap on the text (for example, “Authenticate with your Mobile ID PIN”), and then on the input field, the keyboard will reappear.

  • Solution: Mobile ID has crashed on your phone. Restarting the device will correct this error.

  • No, Mobile ID also works over wifi. It does, however, require the availability of a device and a cellular network provider.

  • Mobile ID can be deactivated by resetting the PIN.

  • Mobile ID can be deactivated at any time. If you need to disable your Mobile ID, contact your cellular network provider to request a change of SIM card and destroy any existing records of the recovery code.

  • Have your provider disable your SIM card. This will also disable your Mobile ID. As soon as you've ordered a new SIM, you can reconnect your Mobile ID with your provider with the help of your recovery code.

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